Shipping Policy

The Grainery ships to all lower 48 states.  We currently do not ship to Hawaii or Alaska. The Grainery currently does not ship internationally. Certain restrictions prevent us from shipping products to all geographical locations. Preordered items will ship to the address provided at checkout.  Any change in address must be provided to The Grainery prior to the ship date.  To request a change in address, contact the Grainery at shipping@thegrainerycompany.com

SHIPPING RATES

The Grainery handles, packages and ships the products you order with the utmost care to ensure your order arrives safely and promptly. Shipping and handling charges are calculated based on the tables below. Please note that some items include an additional handling surcharge, these will be noted on the item's product page.

  • Order Total: $0.00-$14.99
    • Shipping & Handling: $11.95
  • Order Total: $15.00-$29.99
    • Shipping & Handling: $12.95
  • Order Total: $30.00-$49.99
    • Shipping & Handling: $16.95
  • Order Total: $50.00-$74.99
    • Shipping & Handling: $19.95
  • Order Total: $75.00-$99.99
    • Shipping & Handling: $22.95
  • Order Total: $100.00-$124.99
    • Shipping & Handling: $24.95
  • Order Total: $125.00-$149.99
    • Shipping & Handling: $29.95
  • Order Total: $150+
    • Shipping & Handling: Approximately 25%

 

Hand Delivery Policy

We cannot make deliveries at specific times. We try to accommodate requests for morning or afternoon but cannot guarantee deliveries at those times.

We make every possible effort to personally deliver your purchase to the requested recipient but sometimes this is not possible. For a delivery to a residence, it is sometimes necessary to leave it in a safe area or with a neighbor. For a delivery to a business, hospital or school, it is customary to leave it at a reception desk for actual delivery later.

While we recognize that most deliveries are meant to be a surprise, it is sometimes necessary to contact the recipient to get further delivery instructions. It is our belief that it is more important for the delivery to be successfully completed. 

For all deliveries, we request orders be placed before 11:00 AM of the recipientís time zone.† We do except orders for same day delivery up to 2:00 PM during weekdays. For any same day orders placed after the cutoff time, we will make every effort to deliver the order on the same day, however delivery is not guaranteed on the same day.  

To reduce the risk of non-delivery during major holidays, orders should be placed 3-5 days before the holiday and delivered 1-3 days before the holiday. Major holidays are considered to be Valentine's Day, Mother's Day and Christmas. While we are able to send deliveries during normal business hours of a major holiday, it can happen that the delivery could be made as late as 7:00 PM on the actual date of the holiday.

 

Privacy Policy

This notice describes how The Grainery Company handles personal information that the company collects on its website. Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, that is not otherwise publicly available. This policy applies to the services and products offered distinctly by The Grainery Company.


TYPES OF COLLECTED INFORMATION

If you purchase products or services from The Grainery Company, we request certain personal information from you on our order form. This includes contact information such as your name, email address, shipping address, as well as financial information such as a credit card number and bank account. The Grainery Company will use this personally identifiable information for billing purposes and to fill your orders. If we have trouble processing an order, we also will use this information to contact you.

If you contact us by email, we may keep a record of your contact information. We reserve the right to use your email address and any other personally identifiable information that you provide to us to respond to you and to send you marketing materials, service announcements, and administrative messages, for our own products and services. We will not share your information with outside parties who wish to market other products and services to you.

If you no longer wish to receive materials from us, would like to change your personally identifiable information, or want your personal information removed from our database, please contact us and we can ensure your request is met.

Our website may incorporate pixel tags or similar tracking technologies and “cookies” that allow us to track the actions of visitors of our website. Pixel tags and cookies are used to collect non-personally identifiable information, such as the name of your internet service provider, the IP address of the computer you are using, the type of browser software and operating system that you use, the date and time you access our website, the website address, if any, from which you linked directly to our website, the website address, if any, to which you travel from our website, your home page customization preferences and other similar traffic-related information. The Grainery Company may aggregate your information with similar data collected from other visitors to help us improve our website and the products, services, applications, content and features that we provide through our website.


USES OF COLLECTED INFORMATION

We do not use non-personally identifiable information in any way to create or maintain a personal profile of you or collect personally identifiable information from you.

We do, however, reserve the right to provide such necessary information to our employees, contractors, agents, and designees to the extent necessary for them to perform services for us, including but not limited to order fulfillment. We will not disclose your information to wholly unaffiliated third parties.

We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims; We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of The Grainery Company terms of use, or as otherwise required by law.

We also can transfer information about you if acquired by or merged with another company. In this event, The Grainery Company or our representatives will notify you before information about you is transferred and becomes subject to a different privacy policy.


PROTECTING INFORMATION

The Grainery Company takes your privacy very seriously. We have physical, electronic, and procedural safeguards that meet federal standards to protect personal information about you. These safeguards help us to prevent fraud and unauthorized access as well as maintain data accuracy. In addition, we use professionally reasonable efforts to block access to your personal information from corporate partners to ensure your personal information is always kept safe.


POLICY UPDATES

The Grainery Company reserves the right to update this privacy policy at any time. By placing a prominent notice on our site or concurrently changing the below effective date, you will be made aware of any revisions or updates.


EFFECTIVE DATE

This privacy policy is effective as of October 1st 2016.

Newsletter

Subscribe to our newsletter to stay up to date with the latest news and specials!